Delivery and Returns

DELIVERY  

The vast majority of orders are made and sent the next working day unless its a completely bespoke design in which case you will need to contact me when placing the order. If you have any questions about the products, orders or despatch please get in touch.

FREE UK DELIVERY

All orders in the UK over £10.00 are sent for free via Royal Mail 1st class post. Orders under £10 are charged at £1.95 for 1st class post. This service usually takes 1-3 working days.

EXPRESS UK DELIVERY

Guaranteed next day delivery is £7.95 for orders placed before midday. 

Please note that Large framed work is available for collection only. 

WORLDWIDE DELIVERY    

I deliver to anywhere in the world from my studio in the UK via Royal Mail or Courier, depending on your timescale.

Standard International Delivery usually takes 5-11 working days and costs £6.25.

Tracked and Signed International Delivery takes around the same amount of time but is fully trackable for peace of mind. The price starts at £12.50

Express Courier shipping takes 3 working days and the price starts at £22.50

Please contact me for a quote for delivery on the largest sized papercuts (50cm x 50cm and 30cm x 84cms)

CUSTOM FEES & IMPORT DUTiES  Depending on your country of delivery Custom fees or import duties may be payable on arrival of your order. They are the responsibility of the customer.

RETURNS  You have 7 days to return an item that you are not entirely happy with provided that the item is in perfect condition in its original packaging. Returns will be accepted on items that have been delivered damaged or faulty. Please contact caroline@carolinerees.co.uk if you are not satisfied with your purchase, to begin the refund process. I’m afraid that personalised items cannot be returned.